Refund policy

Returned goods / defective products:

• We can not accept returns and returns after product shipping.
• We will replace it with a good product only in the case of defective products.If you have a defective product, please contact us within 2 weeks from the shipping date. If you cannot deliver a good product due to the discontinuation of the product, it will be refund of the product price or an alternative product. Please note.

About cancellation:

• Product Shipping Completion E-mail Phone: 03-3625-1161 or email: Please contact user@origami-noa.com. Telephone correspondence: 9: 30-17: 30 * Please note that you cannot accept telephone calls on holidays on the year -end and New Year holidays, temporary holidays, and holidays on weekdays.
• Please note that we will not accept cancellations after shipping the product.
• About annual subscription (regular member / subscription member)Is a contract for one year, so even if you wish to cancel a middle -speaking, you will be charged for one year. Please note that we will not refund other than one year. If you wish to subscribe for three years and wish to cancel in the first year of subscription, we will refund the subscription fee for the remaining two years. The refund will be made by the Japan Original Paper Association, so please contact us by phone (03-3625-1161) or email (Order@origami-noa.com).
  * Please note that we will not respond to refunds at convenience store stores.

 

About refund:

• It will be done according to the payment method within 7 business days.
  * Please note that we will not respond to refunds at convenience store stores.
• About annual subscription (regular member / subscription member)Is a contract for one year, so even if you wish to cancel a middle -speaking, you will be charged for one year. Please note that we will not refund. If you wish to subscribe for three years and wish to cancel in the first year of subscription, we will refund the subscription fee for the remaining two years. The refund will be made by the Japan Original Paper Association, so please contact us by phone (03-3625-1161) or email (Order@origami-noa.com).
  * Please note that we will not respond to refunds at convenience store stores.